At GadgetShack, we provide a simple, transparent online retail service focused on sourcing and delivering consumer electronics at competitive prices.
This page explains how our service works, how products are sourced, and what you can expect when ordering from us.
What We Do
GadgetShack is an online retailer that sources consumer electronics and accessories from a network of manufacturers and fulfilment partners.
Many of our products are manufactured and dispatched from overseas, primarily from China, before being delivered to customers in the UK and selected international locations.
By working directly with manufacturers and logistics partners, we are able to:
- Offer lower prices by reducing intermediaries
- Provide access to a wider range of products
- Maintain flexible stock availability
All orders are placed through our UK-operated website and are covered by UK consumer protection laws.
Order Processing & Fulfilment
When you place an order with GadgetShack:
- Your order is securely processed via our website
- The order is sent to one of our fulfilment partners
- The product is dispatched directly to you
- Tracking information is provided where available
Because products may ship from overseas, delivery times are longer than traditional UK warehouses. Estimated delivery times are clearly displayed on our Shipping & Returns page and, where applicable, on individual product pages.
Quality Control & Product Selection
We carefully select products and partners based on:
- Product reliability and demand
- Manufacturer track record
- Compliance with applicable safety and consumer standards
While we do not manufacture products ourselves, we work to ensure that items sold through GadgetShack meet reasonable quality expectations and are accurately described.
Pricing & Taxes
- Prices are displayed in GBP (£)
- VAT is included where applicable
- Any applicable customs or import processes are handled as part of our fulfilment workflow
There are no hidden service fees added after checkout.
Customer Support
Our customer support is managed from the UK.
We assist with:
- Order queries
- Delivery tracking issues
- Returns and refunds
- Faulty or damaged items
Support is available via our Contact page or live chat, and we aim to respond as quickly as possible.
