Effective Date: 15 April 2025
Welcome to GadgetShack.co.uk (“Website”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase from our website.
Effective Date: 15 April 2025
Welcome to GadgetShack.co.uk (“Website”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase from our website.
1. Information We Collect
When you interact with our website, we may collect the following types of personal information:
- Identity Information – name, email address, phone number
- Billing and Delivery Information – postal address, payment details (processed securely through third-party providers)
- Order Information – details of the products you purchase, transaction dates, and order history
- Technical Information – IP address, browser type, device data, and browsing activity. This is collected in an anonymised and cookieless manner through analytics tools.
2. Purpose of Use
We collect and process your personal data for the following purposes:
- To process and fulfil your orders
- To provide customer service and support
- To send order confirmations, updates, and relevant communications
- To analyse website performance and improve user experience
- To comply with legal and regulatory obligations
We do not use your data for unsolicited marketing, unless you have opted in to receive promotional emails.
3. Data Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes.
We may disclose your information to trusted service providers only where necessary to:
- Process payments
- Deliver your orders
- Maintain and secure our website
- Comply with legal obligations or respond to lawful requests
All such third parties operate under strict confidentiality agreements and data protection standards.
4. Security Practices
We implement appropriate technical and organisational measures to protect your personal data against:
- Unauthorised access or disclosure
- Accidental loss or destruction
- Misuse or alteration
These include secure server environments, encrypted payment processing, and access controls. While no system is completely foolproof, we continually work to strengthen our data security.
5. Data Retention
We retain your personal data only as long as necessary to:
- Fulfil your orders
- Meet legal or regulatory requirements
- Maintain customer records for service and warranty support
When your data is no longer required, it will be securely deleted or anonymised.
6. Your Rights
Under the UK GDPR and applicable laws, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete information
- Request deletion of your data, where legally applicable
- Object to or restrict the processing of your data
- Withdraw consent where consent is the legal basis for processing
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise these rights, please contact us.
7. Cookies and Analytics
We value your privacy and limit our use of cookies.
- Essential cookies: These are required for the website to function (e.g., checkout and cart features).
- Analytics: We use Microsoft Clarity and Google Analytics in cookieless mode. This means:
- No analytics cookies are stored on your device.
- Data is collected in an anonymised, aggregated way without identifying you personally.
- Information is used only to understand website performance and improve your shopping experience.
Because we do not set non-essential cookies, no consent banner is required.
You can still manage or block cookies (such as essential session cookies) through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back periodically for updates.
9. Contact Us
For any questions or requests relating to your personal data, please contact us.
When you interact with our website, we may collect the following types of personal information:
- Identity Information – name, email address, phone number
- Billing and Delivery Information – postal address, payment details (processed securely through third-party providers)
- Order Information – details of the products you purchase, transaction dates, and order history
- Technical Information – IP address, browser type, device data, and browsing activity through cookies and analytics tools
2. Purpose of Use
We collect your personal data for the following purposes:
- To process and fulfil your orders
- To provide customer service and support
- To send order confirmations, updates, and relevant communications
- To improve website performance and user experience
- To comply with legal and regulatory obligations
We do not use your data for unsolicited marketing, unless you have opted in to receive promotional emails.
3. Data Sharing and Disclosure
We do not sell, rent, or share your personal information with any third parties for marketing or advertising purposes.
We may disclose your information to trusted service providers only where necessary to:
- Process payments
- Deliver your orders
- Maintain and secure our website
- Comply with legal obligations or respond to lawful requests
All such third parties operate under strict confidentiality agreements and data protection standards.
4. Security Practices
We implement appropriate technical and organisational measures to protect your personal data against:
- Unauthorised access or disclosure
- Accidental loss or destruction
- Misuse or alteration
These include secure server environments, encrypted payment processing, and access controls. While no system is completely foolproof, we work continually to strengthen our data security.
5. Data Retention
We retain your personal data only as long as necessary to:
- Fulfil your orders
- Meet legal or regulatory requirements
- Maintain customer records for service and warranty support
When your data is no longer required, it will be securely deleted or anonymised.
6. Your Rights
Under the UK GDPR and applicable laws, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete information
- Request deletion of your data, where legally applicable
- Object to or restrict the processing of your data
- Withdraw consent where consent is the legal basis for processing
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise these rights, please contactContact us.
7. Cookies
We use cookies and similar tracking technologies to enhance site functionality, analyse traffic, and improve your shopping experience. You can control or disable cookies through your browser settings. For full details, please review our Cookie Policy (coming soon).
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back periodically for updates.
9. Contact Us
For any questions or requests relating to your personal data, please contact us.
